FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery options:

Canada

DHL EXPRESS:

Delivery within 2 – 3 business day after the order is shipped 

$10 CAD for orders under $300 CAD

$25 CAD for orders $300 CAD and over Free for orders $1,600 CAD and over

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Mexico

DHL EXPRESS:

Delivery within 2 – 3 business day after the order is shipped

For orders under Mex$6,000, flat fee of Mex$400

For orders Mex$6,000 and above, flat fee of Mex$1,000

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Can I purchase online and pick-up my order in store?
Unfortunately, this service is not yet available.
How do I track my package?

You can track the status of your order by logging into your RIMOWA account.

Once your order has shipped, you will receive confirmation from RIMOWA via e-mail with the tracking number. This tracking number will allow you to check the delivery status of your order directly on our tracking page.

Are there any shipping restrictions ?
RIMOWA does not ship to PO Boxes.

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